LANO returns

60-day return policy

We know how important the decision to choose a children's bed is. That's why we have extended the return period to 60 days. We want you to get to know our product better and enjoy it to the fullest. You don't have to justify your decision, but we appreciate any feedback that helps us improve our products and services.
Find out about our return process and don’t worry about the formalities if you change your mind.

How to return your LANO bed in 5 easy steps:

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1. Inform us by e-mail about your wish to return
Download the form below, fill it in, and send it to biuro@lanomeble.pl or complaint@lanofurniture.com.

Download return form

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2. We arrange a pickup date for the LANO bed
We will inform you on which day we can collect the returned bed. Two days before the scheduled date, we will contact you to confirm the date and time.

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3. Prepare the product for transport
Pack the LANO bed the way it was delivered to you. Make sure it is well protected for transport – preferably in the original LANO packaging.

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4. Wait for the pickup date
On the agreed day, we will collect the bed with our own delivery vehicle. You are responsible for bringing the packaged product to the vehicle.

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5. You receive your money back to your bank account
The money will be transferred back to the bank account that you previously provided in the return form.

Frequently asked questions:

1. How can I inform LANO about my wish to return?
You can send your return request by e-mail to biuro@lanomeble.pl or complaint@lanofurniture.com.

2. How quickly will I receive a response to my return request?
We will reply within a maximum of 2 days after receiving your e-mail. Collection will take place within 2 weeks at the latest.

3. What information do I need to provide when returning the LANO bed?
In response to your return request, we will send you a return form with all the necessary details. Useful information includes, for example: order number, first and last name, and address.

4. How should I prepare the product for return?
The returned product must be safely packed for transport in the original LANO packaging.

5. How quickly will LANO collect my product?
We will collect the returned product no later than 2 weeks after receiving the completed return form.

6. Will LANO refund the entire order amount?
The refund does not include the costs of transport and assembly, as these services have already been provided.