+49015172504268
Write to us!
Cart
Your cart is empty.
LANO returns
60 days to return
We know how important the choice of furniture and mattresses for a child’s room is, so we have extended the return period to 60 days. We want you to take your time deciding. You do not have to justify your decision, but we will appreciate any feedback that helps us improve our products and services.
Return costs
The direct cost of returning a product is borne by the buyer. It depends on the dimensions of the returned product and on the collection method you choose.
| Delivery country | Collection by GLSper parcel | Furniture taxiper parcel | Return at your own costyou arrange the transport |
|---|---|---|---|
| Germany | 17 € | 55 €SAVIO and SOFINO: 125 € | according to the carrier’s price list |
| Austria | 17 € | 55 €SAVIO and SOFINO: 125 € | according to the carrier’s price list |
| Luxembourg | 34 € | — | according to the carrier’s price list |
| Italy | 25 € | — | according to the carrier’s price list |
Pack the returned product the same way it was delivered to you, ideally in the original LANO packaging. If it reaches us damaged due to insufficient protection, the refund may be reduced by the value the product has lost.
Return your order in 5 simple steps:
You have two options:
1) Online return (faster) – click „Register return online". Your request goes straight into our system, so there is nothing to send by e-mail. We take care of the rest – we will contact you to arrange the details.
2) E-mail form – download the form, fill it in and send it to complaint@lanofurniture.com.
After your request we will contact you to agree how and when you return the products. You can choose collection by courier or sending the parcel yourself – the cost of each option is shown in the Return costs section.
Pack the returned products the same way they were delivered to you. Protect them properly for transport, ideally in the original LANO packaging.
If you chose collection, on the agreed day a courier will come for the parcel. Carrying the packed parcel down to the vehicle is your responsibility.
If you arrange transport yourself, send the order to the address given in the return form.
We will refund the money using the same payment method you used, within 14 days of receiving your request.
Frequently asked questions
How can I inform LANO about a planned return?
You have two options. The fastest way is to register the return online – click Register return online and your request goes straight into our system, so there is nothing to send by e-mail.
You can also download the return form, fill it in and send it to complaint@lanofurniture.com.
How quickly will I get a reply to my request?
We reply within a maximum of 2 days of receiving your request, whether you registered the return online or by e-mail.
What information do I need to provide when registering a return?
You do not need to prepare any documents. If you register the return online, we already have your order details in our system and retrieve them automatically.
If you use the downloadable form, it contains all the fields needed – just fill it in and send it back to us.
How should I prepare the product for return?
The returned product must be packed and protected for transport, ideally in the original LANO packaging.
If you no longer have the original packaging, protect the product so that it is not damaged in transit. If it reaches us damaged due to insufficient protection, the refund may be reduced by the value the product has lost.
When will the returned product be collected?
We arrange the collection date with you individually. We will contact you after your request and agree together when the parcel will be picked up.
How much does returning an order cost?
The cost depends on the collection method you choose – exact amounts are shown in the Return costs section. You can also arrange transport yourself – then we charge you nothing, but you cover the shipping cost.
Will I get 100% of the order cost back?
We refund the price of the returned products and the delivery cost. If you chose a more expensive delivery method than the cheapest one available in our shop, we refund the amount corresponding to that cheapest option.
The refund does not cover charges for additional services that have already been performed, such as carrying the goods in.
We deduct the cost of collecting the returned products from the refund if we arrange it for you. The amount is shown in the Return costs section.
If the product shows signs of use going beyond checking its nature, characteristics and functioning, the refund may be reduced by the value the product has lost.
