Terms and Conditions

GENERAL TERMS AND CONDITIONS

LANO MOEBEL

https://lanomoebel.de/

Seller:

“LANO MEBLE” SIWIK CEZARY

Tyble 43C

98-420 Sokolniki/Poland

VAT ID: PL6190013551

REGON: 100363308

E-mail: info@lanomoebel.de

complaint@lanofurniture.com

Tel: +49 015172504268

I. Definitions

The terms used in these General Terms and Conditions have the following meanings:

GTC – This document, which sets out the terms and conditions for concluding contracts for the sale and provision of services that the Seller provides to the Customer in the online shop.
ORDER – a declaration of intent submitted by the Customer to the Seller, in particular in electronic form, in which the Customer indicates the selected product(s), as well as the Customer data necessary for the conclusion and performance of the sales contract.
ELECTRONIC SERVICE – provision of electronic services via the online shop (pursuant to §§ 312c et seq. BGB), by the Seller for the benefit of the Customer, in accordance with the service agreement.
LOGIN – the Customer’s e-mail address provided in the shop when creating an account.
ACCOUNT – Electronic service made available to the Customer within the online shop that enables the Customer to use additional functionalities. The Customer has access to the account using the login and corresponding password. After registering in the online shop, the Customer logs in to their account. The account enables storing information about the Customer’s address data for shipping products, tracking the status of an order, accessing order history, and using other services made available to the Customer by the Seller.
CUSTOMER – (1) Consumer; (2) Entrepreneur. If the Customer is a natural person with limited legal capacity, as a precondition for concluding a sales contract they are obliged to present a valid consent of their legal representative and, if necessary, present it again to the Seller, whereby the sales contract within an online shop is of the nature of a small everyday transaction. The Seller points out that in justified cases the conclusion of a sales contract via the online shop is only possible for persons of legal age with full legal capacity.
NEWSLETTER – Electronic service that enables the Customer to receive commercial information from the Seller, in particular about products, the online shop, including news and current promotions, to the e-mail address provided by the Customer, provided that the Customer has expressly consented.
PASSWORD – a string of alphanumeric characters required for authentication when accessing the account and specified by the Customer when creating the account. Registering an account requires entering the password once in accordance with the minimum requirements. The Customer is obliged to keep the password confidential (and not disclose it to third parties). The Seller offers the Customer several options to change the password. At its discretion, the Seller may provide the Customer with a so-called forgotten password recovery mechanism.
PRODUCT – A movable item available for purchase in the online shop that is the subject of the contract between the Customer and the Seller.
ENTREPRENEUR – natural or legal persons or partnerships with legal capacity who place orders for commercial, self-employed, or professional purposes (§ 14 BGB).
CONSUMER – Any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession (§ 13 BGB).
SELLER – “LANO MEBLE” SIWIK CEZARY, Tyble 43C, 98-420 Sokolniki/Poland, VAT ID: PL6190013551, REGON: 100363308, E-mail: info@lanomoebel.de, Tel: +49 0151 72504268
CART – Electronic service made available to the Customer within the online shop that, in particular, enables easy placement of an order for a selected number of products, displaying a summary of the prices of individual products and the total price for all products.

II. General Provisions

These General Terms and Conditions of Sale apply to all inquiries or orders via the website https://lanomoebel.de/. Consequently, you agree to these purchase conditions when you place an order via the website. Deviations from these purchase conditions require our written consent.
Using the online shop requires fulfillment of certain technical prerequisites by the visitor’s end device and the existing internet connection.
Acceptance of the General Terms and Conditions by the Customer is voluntary, but necessary to place an order.
The Customer can place orders without creating an account.
The Seller reserves the right to state all measurements of upholstered furniture in the online shop in centimeters with a tolerance of plus or minus 5 cm, depending on the type of selected upholstery.
The use of electronic services as services provided electronically entails typical risks of data transmission over the internet, such as the dissemination of Customer data, access by unauthorized persons, or loss of Customer data. The Seller and the Customer are obliged to take measures to minimize these risks.
The use of the online shop, in particular the use of electronic services and the conclusion of sales contracts, is possible if the devices and ICT system used by the Customer meet the technical requirements. For technical reasons, the Seller may temporarily deactivate part of the online shop’s functions in order to improve it, add services, or perform maintenance. The Seller will endeavor to inform about technical disruptions by means of an appropriate notice on the homepage of the online shop.

III. Electronic Services

The Seller provides Customers with the following electronic services free of charge via the online shop:

Account;
the ability for Customers to place orders and conclude sales contracts in accordance with the principles set out in these GTC;
the ability to use a cart;
Newsletter;
Reviews in the online shop (XIII).

Use of the account is possible after the Customer completes the following steps:

Complete the registration form and accept the provisions of these GTC,
Click the “Register” button.

The following Customer data are required in the registration form: first and last name, e-mail address, and a password set by the Customer.
The service agreement is concluded when the following conditions are jointly met: (i) valid completion and acceptance of the registration form to create an account by the Customer (submission to the Seller), (ii) acceptance of the General Terms and Conditions. The account is made available free of charge for an unlimited period.
The Seller may refuse to register an account if the Customer violates the provisions of para. 8 below.
The use of the cart begins when the Customer places the first product in the cart. The cart is a one-off service provided free of charge and ends when the Customer places an order through it or no longer does so. Depending on the available functions, the cart may store information about the products selected by the Customer even after the browsing session ends, but it does not guarantee that copies of the products selected by the Customer will be available to place the order at a later time.
To start the newsletter service, the Customer must consent to receive commercial information and accept the terms for the newsletter service by ticking the appropriate checkbox or clicking the appropriate button and providing their e-mail address in the relevant field on the online shop website, and then clicking the activation link sent to the provided e-mail address (start time of the newsletter service).
In particular, the Customer is obliged to:

provide only truthful, current, and all required Customer data in the order and in the account and, in the event of a change in such data, promptly update the data, including personal data, that the Customer has provided to the Seller in connection with the conclusion of the sales contract or the use of electronic services;
use the electronic services in a manner that does not disrupt the operation of the Seller or the online shop;
use the electronic services in a manner consistent with statutory laws, the provisions of the General Terms and Conditions, and the customs and rules of social coexistence accepted in the relevant area;
keep the login and password confidential and in particular not disclose them to unauthorized persons. In particular, the Seller is not liable for loss of data or access to data stored in the account resulting from the Customer’s breach of the above obligation;

The Seller may terminate the service agreement for the following valid reasons:

a) the way the electronic services are used is contrary to the rules and purpose of the online shop;
b) the Customer’s activity violates good morals, calls for violence or commits a criminal offense, and infringes the rights of third parties;
c) the Customer violates the provisions of Art. III para. 8 of the General Terms and Conditions.

Termination of the service agreement by the Seller is to be sent to the e-mail address provided by the Customer.
The notice period for both parties is 14 days. Termination of the service agreement by either party is equivalent to deletion of the account.

IV. Conclusion of Contract

The buyer can order products from the shop:

online via the shop’s website,
by e-mail by sending a message to: info@lanomoebel.de,
by telephone at the numbers: 602453441, 515903902, 627945208, +4901517254268 (English).

Orders can be placed after registering an account in the shop or without registering an account in the shop.
By clicking the “Add to cart” button, you can place the respective goods in the virtual cart. The selected goods are collected in the cart. This process is non-binding and does not constitute a contractual offer.
In the cart, you can check and correct the quantity of selected items or remove individual items from the cart or add further items via the “Continue shopping” button. By clicking the “Proceed to checkout” button, you will, in further steps, be taken to call up your existing registration or to enter your data. You (1) can then provide a different delivery address, (2) can choose one of the payment methods offered to you, (3) will be asked to agree to the General Terms and Conditions and the applicable data protection policy, and (4) will be asked to check your details before submitting the order and correct them if necessary.
By clicking the “Order with obligation to pay” button at the end of the ordering process, you submit a binding contractual declaration to conclude a sales contract for the products in the cart.
Before submitting the binding order, you have the opportunity to check the accuracy of your details and correct them if necessary.
After placing the order, the Seller immediately confirms receipt to the buyer within two working days in the form of an e-mail to the address provided by the buyer, which contains all essential elements of the order, including the Seller’s declaration of receipt of the order.
The buyer may make changes to the order or cancel it until the Seller confirms acceptance of the order for execution.
If it is impossible to confirm the order due to the buyer’s fault, in particular due to providing incorrect contact information, the order will be canceled by the Seller within 3 working days of placing the order.
The Seller will inform the buyer about acceptance of the order for execution by sending a corresponding e-mail to the buyer’s address provided during the order. Upon receipt of this message, a sales contract between the buyer and the Seller is concluded.
The contract text can be printed out or saved by you before sending the order. You can also archive the data of your order by either (1) downloading the GTC and saving the data summarized on the last page of the ordering process in the online shop using your browser functions or (2) waiting for the automatic order confirmation and the automatic contract confirmation, which we will send to you additionally by e-mail after completion of your order to the e-mail address you provided. A separate retrieval of the contract text is not possible.
The contract language is exclusively German.
Orders can be placed in the shop 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays or public holidays will be processed on the next working day.

V. Price/Payment

All price information in our online shop are gross prices in euros including statutory VAT and are subject to any shipping costs.
The shipping costs are indicated in our price information in our online shops. The price including VAT and any shipping costs is also displayed in the order mask before you submit the order.
The Seller may organize promotional campaigns, including by providing certain Customers with discount codes or promotional vouchers, the rules for which are set out in separate regulations published on the shop’s website.
The Seller provides the Customer with various payment options for the sales contract. The available payment methods are presented to the Customer on the online shop website and when placing an order.
The Customer has the payment methods displayed during the ordering process at their disposal:

Payment by credit card/debit card.
Payment via PayPal.
Payment via Klarna.
Payment via Stripe (Apple Pay, Google Pay, Sepa, iDEAL, Giropay, credit card/debit card).

If you choose to pay by credit card, an amount is initially (pre-authorized) reserved when the order is completed. Your credit card account will be charged promptly after the order is completed.
When paying using a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
When paying using a payment method offered by Klarna, payment processing is carried out via the payment service provider Klarna Bank AB (publ). Sveavägen 46, 111 34 Stockholm.
When paying using a payment method offered by Stripe, payment processing is carried out via the payment service provider Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin.
All special offers valid in the online shop cannot be combined unless the terms of the offer provide otherwise.
You agree that invoices and credit notes will be delivered exclusively in electronic form.
Until full payment has been made, the delivered goods remain our property (retention of title pursuant to §§158, 449 BGB).

VI. Delivery

The available delivery methods for the product are presented to the Customer on the online shop website and when the Customer places an order.
The product is delivered to the address provided by the Customer when placing the order. Delivery is only within Germany.
Delivery takes place within the delivery period specified for the respective product.
The delivery time is reasonably extended in the event of circumstances affecting delivery due to force majeure.
For consumers, the risk of accidental loss and accidental deterioration of the sold goods passes to the consumer or a recipient designated by the consumer upon handover of the goods. It is equivalent to handover if the buyer is in default of acceptance. Otherwise, the risk of accidental loss and accidental deterioration of the goods passes to the buyer upon handover, in the case of a sale by dispatch upon delivery of the goods to the carrier or the person or institution otherwise designated to carry out the shipment.

VII. Right of Withdrawal

If you are a consumer within the meaning of § 13 BGB, you have a statutory right to withdraw from your order pursuant to § 312g BGB or § 355 BGB.
You have the right to withdraw from this contract within 60 days without giving any reason.
The withdrawal period is 60 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal, you must inform us at info@lanomoebel.de by means of a clear statement (e.g. e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal:

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

LANO MEBLE

Cezary Siwik

Tyble 43C

98-420 Sokolniki /Poland

You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts:

contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

Returns are excluded for:

Finished products made to the buyer’s individual order (e.g. continental beds, mattresses with non-standard dimensions). Standard mattress dimensions are: 80x200, 90x200, 100x200, 120x200, 140x200, 160x200, 180x200.);

Products delivered in sealed packaging which, after opening, cannot be returned for health or hygiene reasons (e.g. mattresses removed from their original packaging).

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and send it back to)

- LANO MEBLE

Cezary Siwik

Tyble 43C

98-420 Sokolniki/Poland

E-mail: info@lanomoebel.de

– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*) /received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date.

(*) Delete as appropriate.

VIII. Warranty/Complaints

The warranty is governed by statutory provisions.
We are liable for material or legal defects in delivered items in accordance with the applicable statutory provisions, in particular §§ 434 et seq. BGB.
If and insofar as you are an entrepreneur, we are generally not liable for defects that you knew or grossly negligently did not know about when the contract was concluded (§ 442 BGB). Furthermore, in this case, defect claims require that you have fulfilled your statutory obligations to inspect and give notice of defects (§§ 377, 381 HGB). If a defect becomes apparent upon delivery, inspection or at any later time, the entrepreneur must notify us thereof without delay in writing. In any case, obvious defects must be reported within 14 working days of delivery and defects not recognizable during inspection within the same period from discovery by the entrepreneur. If the entrepreneur fails to carry out the proper inspection and/or notification of defects, our liability for the defect not or not timely or not properly notified is excluded in accordance with statutory provisions. The foregoing provisions of this para. 3 expressly do not apply to consumers.
The Seller undertakes to deliver the goods or product free of defects.
If the sold product is defective, the Customer may:

submit a declaration requesting a reduction of the purchase price or withdraw from the contract, unless the Seller promptly and without excessive inconvenience to the Customer replaces the defective product with a defect-free product. In the event of a price reduction, the purchase price shall be adjusted proportionally to the price resulting from the contract, as the value of the defective product relates to the value of the defect-free product. The Customer may not withdraw from the contract if the defect is not significant;
request replacement of the product with a defect-free product or request the defect to be remedied. The Seller is then obliged to replace the defective product with a defect-free product or remove the defect. This must be carried out within a reasonable time and without excessive inconvenience to the Customer, subject to and in accordance with the relevant provisions of the Civil Code.

The Customer may demand that a defect-free product be delivered to them instead of the remedy proposed by the Seller, or that the defect be remedied instead of replacing the product, unless the procedure requested by the Customer would incur excessive costs compared to the procedure proposed by the Seller. When assessing excessiveness of costs, the value of the respective defect-free product as well as the inconveniences the Customer would have to face for reworking the product to a condition consistent with the contract shall be taken into account.
The shop is liable for the non-conformity of the goods with the contract only if it is found before the expiry of two years after handover of the goods to the Customer. The claim to remedy the defect or to replace the product with a defect-free product expires after 2 years from the date of handover of the purchased goods.
Warranty claims may be submitted by the Customer, e.g., in writing to the address complaint@lanofurniture.com.
The Seller undertakes to examine every complaint within 14 days.

IX. Liability

Liability of LANOMOEBEL is excluded, except for liability for damages due to breach of such contractual obligations that are indispensable for achieving the contractual purpose (cardinal obligations), for defective products under the Product Liability Act, for injury to life, body or health resulting from a negligent breach of duty by LANOMOEBEL or an intentional or negligent breach of duty by a legal representative or vicarious agent of LANOMOEBEL, and for other damages resulting from a grossly negligent breach of duty by LANOMOEBEL or from an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of LANOMOEBEL.

X. Force Majeure

The parties are not liable if they are unable to fulfill their obligations at all or only partially due to an unforeseen event or an event considered force majeure; these include, among others (non-exhaustive): floods, fire, storms, raw material shortages, strikes in the transport sector, partial or general strikes or lockouts. The party affected by such events must inform the other party thereof without delay, but no later than within five (5) working days from the occurrence of this event.
The parties agree to promptly discuss how the order is to be handled for as long as the force majeure continues.

XI. Alternative Dispute Resolution

The EU Commission provides a platform for online dispute resolution at the following link: https://ec.europa.eu/consumers/odr .
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
The option to submit complaints via the ODR platform expires on 20 March 2025, and the platform itself will be decommissioned on 20 July 2025.

XII. User Content

You may not publish user content that constitutes illegal content within the meaning of the Digital Services Act (DSA). The Seller’s point of contact for direct communication within the meaning of the DSA (Digital Services Act) is: e-mail address - info@lanomoebel.de. Communication may be in German.
Users are solely and personally responsible for their own content made available via LANOMOEBEL services and, where applicable, for all resulting consequences, e.g. the use of the content by other users. When using LANOMOEBEL services within the scope of providing their own content, users undertake not to violate applicable legal regulations or any contractual provisions.
The Customer is prohibited from providing illegal content, i.e. information that is unlawful in itself or by reference to an act, including the sale of products.
The Seller points out that opinions posted by Customers are not automatically checked for prohibited content.

XIII. Reviews in the Online Shop.

The Customer of the online shop has the option to voluntarily and free of charge submit a review regarding purchases made in the online shop. The subject of the review may also be the assessment, photo or review of the product purchased in the online shop.
After purchases in the online shop, the Seller forwards the data necessary to create an e-mail invitation to the company that manages the survey process. The sending of surveys and the process of collecting reviews in the forms is carried out entirely by TrustMate SA with registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends the Customer an e-mail requesting a review and a link to an online form that enables this – the online form allows you to answer the Seller’s questions about the purchases, rate them, add your own description of the review and attach a photo of the purchased product. If no review is submitted after receiving the first invitation, TrustMate may resend the invitation.
A review may only be submitted by a Customer who has made purchases in the Seller’s online shop.
The reviews submitted by the Customer are published by the Seller in the online shop as well as on the TrustMate.io profile.
Submitting a review may not be used by the Customer for illegal activities, in particular for activities that constitute unfair competition towards the Seller or that infringe the personal rights, intellectual property rights or other rights of the Seller or third parties.
A review may only be submitted for products actually purchased in the Seller’s online shop. It is forbidden to conclude fictitious/sham sales contracts in order to submit a review. The author of the review may also not be the Seller himself or his employees, regardless of the type of employment.
The submitted review can be deleted by the author at any time.

XIV. Amendments to the GTC

The Seller may amend these GTC if one of the reasons listed below occurs, which are to be considered exhaustive:

Amendment of legal provisions governing the sale of products or the provision of electronic services by the Seller and affecting the mutual rights and obligations established in the contract concluded between the Customer and the Seller, or a change in the interpretation of the above legal provisions as a result of court judgments, decisions, recommendations or guidelines of the competent authorities or bodies in a given area;
Change in the manner in which services are provided due solely to technical or technological reasons (in particular an update of the technical requirements specified in these terms);
Change in the scope or manner of providing services to which the provisions of the General Terms and Conditions apply by introducing new, modifying or withdrawing existing functions or services covered by the General Terms and Conditions by the Seller;
Change in the scope or manner of providing services by traders cooperating with the Seller by introducing new, modifying or withdrawing existing functions or services by these companies that affect the mutual rights and obligations between the Customer and the Seller.

In the event of amendments to the General Terms and Conditions, the Seller will provide the consolidated text of the General Terms and Conditions by publishing it on the online shop website, as well as by a message sent to the e-mail address provided by the Customer when concluding the service agreement, which the parties consider to be the introduction of information about the amendment into electronic means of communication in a way that allows the Customer to become aware of its content.
The amendment to the General Terms and Conditions becomes effective 14 days after the information about the amendment is communicated. Customers who have concluded a service agreement have the right to terminate the service agreement within 14 days of the announcement of the amendment to the terms. The amendment of the terms does not affect sales contracts concluded between the Customer and the Seller prior to the amendment of the General Terms and Conditions.

XV. WCAG

The website is (partially) compliant with the WCAG 2.1 standard at level AA. The adaptation to the WCAG criteria results from the European standard EN 301 549, implemented by the Act of 26 April 2024 on ensuring that economic operators comply with accessibility requirements for certain products and services.

XVI. Final Provisions

The website and all content (including graphics, editorial content, documents and descriptions of products and services) are the intellectual property of LANOMOEBEL and/or third parties. The website and its content are protected by intellectual property rights under applicable law. Only displaying the website and subpages and printing on paper for the Customer’s personal use is permitted. Full or partial reproduction of the database or content for purposes other than purely personal to the Customer is prohibited.
All legal transactions or other legal relationships with us are governed by the law of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) and any other international agreements, even after their incorporation into German law, do not apply. In contracts with consumers, this choice of law applies only insofar as the protection granted is not deprived by mandatory provisions of the law of the state in which the consumer has their habitual residence.
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

Last updated: 12/02/2025